Contact Us

Our Flagship Store

Mon - Fri 9:00am - 9:00pm

Email: info@ihome.lk
Call Us: 077 377 0902
Address: 144 Justice Akbar Mawatha, Colombo 02

Get in Touch

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Frequently Asked Questions

Are your phones genuine?

Yes. All smartphones sold by iHOME.LK are 100% genuine and sourced from trusted suppliers and authorized distributors. We are committed to providing authentic products with reliable warranty support, giving you complete peace of mind with every purchase.

Do you offer installment plans?

Yes! We offer flexible installment options to make owning your dream smartphone easier.

Our available payment options include:

  • SnapPay – 30% Down Payment with installments up to 12 months
  • KOKO – Pay in 3 or 6 installments
  • Payzy – Pay in 3 or 4 installments
  • Selected Bank Installment Plans (available on eligible cards)

Our team will help you choose the best payment option based on your needs.

What documents are required for SnapPay?

Applying with SnapPay is simple. In most cases, you'll need:

  • A valid Sri Lankan NIC
  • Basic personal information required for verification

Approval is subject to SnapPay's verification process. Our staff will guide you through the application and help make the process as smooth as possible.

Do you deliver outside Colombo?

Yes! We offer islandwide delivery across Sri Lanka. Whether you're in Colombo, Kandy, Galle, Jaffna, Matara, Kurunegala, or anywhere else, we'll ensure your order is delivered safely and securely.

Is there a warranty?

Yes. Most smartphones come with an official manufacturer or distributor warranty. Warranty periods vary depending on the brand and model. Our team will clearly explain the warranty coverage before you make your purchase.

Can I reserve a phone before visiting?

Absolutely! You can contact us via WhatsApp, Facebook, Instagram, or by phone to check availability and reserve your preferred device. We'll hold it for you based on availability and our reservation policy.

Which payment methods do you accept?

We accept multiple payment methods for your convenience, including:

  • Cash
  • Visa & Mastercard
  • SnapPay
  • KOKO
  • Payzy
  • Selected Bank Installment Plans

If you're unsure which option suits you best, our team will be happy to assist.

Can I trade in my old phone?

At the moment, we do not offer a trade-in service. However, we regularly introduce new promotions and services, so stay connected with iHOME.LK through our website and social media for the latest updates.